Privacy Policy

1. Who this applies to

• Shop owners and their staff who sign up and use the ReplyPal dashboard.
• Customers who send WhatsApp messages to a shop that uses ReplyPal.

2. Information we collect

• Account details from Google sign-in: name, email address and profile picture.
• Shop details the owner enters: business name, location, products, prices, photos, delivery, opening hours and payment details.
• WhatsApp messages sent to a connected shop: the customer's WhatsApp name and number, message text, and notes that a voice note or photo was sent.
• Basic usage records, such as how many AI replies a shop has used this month.

3. How we use it

• To answer customers' questions about the shop's products, prices, delivery and hours using only the shop's saved information.
• To prepare order summaries for the shop owner to confirm.
• To show conversations to the shop's owner and staff so they can step in at any time.
• To run, secure and bill the service.

We do not sell personal information, and we do not use one shop's data to serve another shop.

4. Services we use

• Meta (WhatsApp Business Platform) to send and receive WhatsApp messages.
• OpenAI to write the AI replies. Messages are sent to it only to generate a reply.
• Vercel (hosting and photo storage), Neon (database) and Google (sign-in).

5. How long we keep it

Conversations are kept for up to 12 months and then deleted. A shop owner can ask us to delete their shop and its data at any time.

6. Security

Each shop's data is kept separate and is only visible to that shop's team. Connections are encrypted, and messages from WhatsApp are checked to make sure they really come from Meta.

7. Your choices

• Customers can ask the shop to speak with a person at any time, or simply stop messaging.
• Anyone can ask us to see, correct or delete their information.

8. Contact

Questions or deletion requests: andrewturkenterprise@gmail.com