Terms of Service
Last updated: 8 November 2026
By creating a ReplyPal account or using the service, you agree to these terms.
1. The service
ReplyPal connects your shop's WhatsApp number to an AI assistant that answers customers using the products, prices and information you save. You can take over any chat at any time.
2. Your responsibilities
- Keep your products, prices, stock and payment details correct and up to date. The AI uses only what you save.
- Confirm orders and payments yourself. The AI never confirms an order or a payment.
- Follow WhatsApp's Business and Commerce policies and the laws of Ghana. Don't use ReplyPal for spam or illegal goods.
- Keep your account secure and only invite staff you trust.
3. Plans and payment
- New shops get a 7-day free trial once WhatsApp is connected.
- After that, plans are paid monthly. Each plan includes a set number of AI replies; when they run out, the AI pauses and you can keep replying yourself.
- You can cancel any time. Unused replies don't carry over.
4. AI replies
The AI is designed to answer only from your saved information and to hand chats to you when needed, but it can make mistakes. Please check conversations regularly. ReplyPal is not responsible for losses caused by incorrect information you saved or by orders you confirm.
5. Suspension
We may suspend accounts that break these terms or WhatsApp's policies, or that put other users at risk.
6. Changes
We may update these terms. If the changes are important, we'll tell you in the dashboard before they apply.